Returns & Exchanges

Every product offered is lovingly handmade, making each item uniquely special.

As such, the piece you receive might slightly differ from the images viewed online, including minor variances. Variations in stone shades are normal and can appear differently on various screens. 
Therefore, we only permit returns and exchanges if the product delivered doesn't correspond to what was confirmed in your order, or if it shows genuine signs of a quality or manufacturing defect.

Incase you don't like the product & want to exchange / return it, kindly get in touch with me via Whatsapp or email within 3 days of receiving the product.

We encourage you to thoroughly review the product details and other relevant information provided for each item before making your purchase.

If you receive a damaged or incorrect item, please email a photo to lylakindia@gmail.com and request an exchange within 14 days of receiving your order.

Eligibility

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.